Posts from the ‘ITIL’ Category
- The Service Desk Balancing Act on September 17th, 2008
- Service Desk Survival Guide on September 12th, 2008
- The Art of Customer Service on April 16th, 2008
- ITIL Conclusions on March 26th, 2008
- Is ITIL missing the human touch? on February 21st, 2008
- Mejores prácticas de IT orientadas negocio on May 22nd, 2007