Posts from the ‘Service Delivery’ Category
- Customer Satisfaction in 7 Steps on August 3rd, 2010
- The Service Desk Balancing Act on September 17th, 2008
- Service Desk Survival Guide on September 12th, 2008
- The Art of Customer Service on April 16th, 2008
- ITIL Conclusions on March 26th, 2008
- Fixing Broken Outsourcing Relationships on March 19th, 2008
- OUTSOURCING on May 28th, 2007
- Mejores prácticas de IT orientadas negocio on May 22nd, 2007